Description
Purchase this listing and message us the details regarding your order.
This listing will cover tracked shipping back to you + our time and handling fees.
If possible, please print and fill out our Return, Repair & Exchange form
or provide a paper with equivalent information in your parcel so we can fast track the process and make it efficient.
Please Select the Appropriate Issue
Let us Resize your ring : 4 Options – Thin Band or Large Band – Silver/ Solid Gold
Sometimes fingers change with seasons, hormonal flows, weight and other factors.
This option is to resize a previously ordered Inchoo Ring, either in Sterling Silver or Gold. Any Gold Ring that is sized down will be returned with the little excess piece.
This listing can also be purchased for a ring size exchange that occurred out of our free size exchange window (1 month).
I Lost a Gemstone : 2 Options – Synthetic CZ & Semi Precious Stone ( Precious & Diamonds, please inquire)
If you lost a gemstone on your Inchoo Ring, please let us know as soon as possible and stop wearing the damaged ring. You can ship it back to us after purchasing this listing & giving us the most accurate details about the loss and damage that occurred.
Diamonds and Precious Stones are determined case by case.
The Gemstone Fell out : 2 Options
The difference for this option is that you still have the gemstone in your possession and we don’t need to provide a new gemstone.
If a gemstone fell out during our warranty period, please send the jewelry back to us for a free exchange and repair. If the issue happened out of our warranty window or wasn’t cause by a natural or normal wear, please purchase these options.
I got Stuck/ Stepped on/ Damaged the jewel
Please message us with pictures of the damage that occurred, we will tell you which option to purchase here.
Jewelry Polishing and Cleaning
If you live in the Montreal area, you can come visit us at the workshop anytime for a jewelry re polishing and cleaning. If you are an international customer, it would be a pleasure to re polish your jewels and clean them, we simply charge a Shipping back flat rate.
| Repair, Exchange or Return | ReSize Thin Sterling Silver Band, ReSize Large Sterling Silver Band, ReSize Thin Solid Gold Band, ReSize Large Solid Gold Band, Lost Gemstone Synthetic CZ, Lost Gemstone Semi Precious Gemstone, Gemstone Fell Out – Resetting Gem, Gemstone Fell Out – Resetting Gem + Prong Repair, Damaged – Reconstruction Small Damage, Damaged – Reconstruction Medium Damage, Damaged – Reconstruction Medium Heavy Damage, Damaged – Reconstruction Heavy Damage, Jewelry Cleaning & Polishing, Repair Other (Discussed) 20$, Repair Other (Discussed) 30$, Repair Other (Discussed) 40$, Repair Other (Discussed) 50$, Repair Other (Discussed) 60$, Repair Other (Discussed) 70$, Repair Other (Discussed) 80$ |
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Quick Shipping and Professional Packaging
We offer a wide range of shipping options thanks to our long-standing partnerships with UPS, FedEx and DHL. Our warehouse staff is highly trained to package your goods precisely according to the specifications we provide. Your products will go through a thorough inspection and be properly secured before they are delivered. Everyday, we send to thousands of customers across many countries. Our dedication to becoming the largest online retailer in the world is shown by this. Warehouses and distribution centers can be located in Europe as well as in the USA.
Note: Orders that contain more than one product are assigned a particular processing time dependent on the particular product.
Prior to shipment, we examine the items ordered carefully before shipping. Currently, most orders are shipped within 48 hours. The delivery time is estimated to be between 3 and seven days.
Returns
We don't manage the stock at our warehouse or factory. The stock levels may fluctuate at any moment. Please understand it may happen that your order may be out of stock once the order has been placed.
Our policy runs for 30 days. However, if the 30 days have elapsed since you purchased your item, we cannot provide a refund or exchange.
The item should not be in use and must be in its original condition. It should also be in the original packaging.
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